How do we get started?
Call us (1-800-250-7723) or contact us at www.abbycandles.com. We would love to talk to you about our program. We’ll help you fill out the organization information, and you can get started right away.
How long should our sale last?
We recommend selling for 2 to 3 weeks. Be sure to include at least 2 weekends.
When will we receive our orders?
Your orders should be tallied, packed by seller, and delivered within three weeks of turning in orders.
Are there any upfront costs to my group?
With Abby Candles Fundraising there are no upfront costs. Once you are ready to get started, we provide and collate for each participant (seller):
*Customized parent letter outlining sale dates and incentives
Do we turn money in with the orders?
You will not send in any money with your order forms. After we process all the orders, we will call you with your balance, fax or email you an invoice, and then you can get a check ready for delivery day.
Is there cost for shipping?
Shipping costs do not apply to whole schools, groups with over 100 participants (sellers), or groups with invoices* over $3,000. (*Invoice = the amount billed to your organization; retail amount less your profit.)
How much profit will our group make?
Abby Candles Fundraising offers great profit—no matter how much or how little you sell! There are no minimums.
What makes Abby Candles products so great?
Clean-burning, soy-based Abby Candles are hand poured and come in an array of welcoming scents. Click here for more information about our candles.
How do we get ready for delivery day?
Send out notices to parents with dates and times for order pick up. (A Delivery Day Notice is available on our website Chairperson Toolbox.) Arrange for a distribution location. Cafeterias and gymnasiums work well for large groups. We recommend at least two adult volunteers are available during order pickup. (A Volunteers Needed form is available on our website Chairperson Toolbox.)
Do we have to sort our own orders?
All of your orders will be presorted by seller and will contain the original order form.
What if we need more order forms?
Congratulations your sale must be going well! If you need additional order forms, just call 1-800-250-7723 or email your representative and we’ll get some right out to you.
What is AFRDS?
Abby Candles Fundraising is a member of AFRDS, the Association of Fund-raising Distributors and Suppliers. That means that we hold ourselves to the highest standards and ethics in the fundraising industry.
What is your return and refund policy?
We ensure 100% satisfaction with our products and hope our candles bring you many hours of enjoyment. We take pride in the products we sell and offering great customer service is our priority. If you are not completely satisfied with your purchase, we will be happy to help you with a return or exchange. Contact us at Abby Candles Fundraising by calling 1-800-250-7723 or emailing firstname.lastname@example.org.
Do we have to collect tax?
Generally, if your organization is exempt from federal and state taxes, you will not have to collect sales tax on the sale of your fundraising products. But, to be on the safe side, check your state’s fundraising regulations. The Multi-state Tax Commission and AFRDS provides a website where you can check your state’s fundraising regulations, and there is contact information on the site for the relevant state offices.
If you are a 501(c)(3) organization and if your fundraising product sale is conducted primarily with volunteers, you will probably not have to pay taxes on your profit. If you are not an IRS registered, tax-exempt nonprofit, you may have to pay taxes on your profits from your fundraising product sales. Check with a tax specialist and with your state.
How can we increase sales?
The number one thing you can do to boost your sales…share with the community how the fundraiser will help achieve your goal. Highlight the reason your group is trying to raise money. Instead of focusing on the dollar amount, talk about how the proceeds will be used. For example, say you’re halfway to a new playground, rather than halfway to your goal of $10,000.
Do we have to sell door to door?
We make the following recommendation to students/sellers:
Please do not sell door to door without a parent. Sell only to people you know. Never enter a stranger’s home. Remember, most product fundraising sales are made to family, friends, co-workers, and online.
Why do I have to register?
As participating students and parents, you will be able to create an account, easily invite your friends and family to purchase items from the website (that you will receive credit for), and track your credits. To get started follow these easy steps:
- Click “Sign In/Register” along the top of the website.
- Register by entering the required information. Begin typing your teacher's name in the Teacher/Leader/Coach field. A drop-down list will appear; click on the appropriate name from the list provided, NOTE: If you don't see your teacher/leader/coach, try typing your group name.
- Check your email: You will receive an email with your temporary password.
- Enter your username and password to log in. Once you log in, your “Seller ID” will appear at the top of your screen. This is the number your customers, friends and family will use to link their orders to you and your organization.
- Use your username and password to check back in to view your online sales and to invite friends and family to support your fundraiser.
- Contact us for help 1-800-250-7723.
Note: Log Out (on the left of the screen) to register a second student/seller.